FAQ’s

FAQs

We hope we can answer your question below, but if not, feel free to contact us!

What's my order status?

To lookup the status of your order, click here! If you have a oneathleisure.com account, you can log in and view order status and tracking on the Order History page. All orders placed Monday-Friday before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday). Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. If you need further assistance, please click here to email us.

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

How do I return or exchange an item?

We are pleased to accept merchandise that is in sellable condition, including being unworn, unwashed, unaltered, and unused, for a full refund within 30 days of the purchase date.

Can I change the color/size of what I just ordered?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item once it arrives.

Can I make a change to my billing or shipping address before my package ships?

If you need to update your shipping address after placing an order, please reach out to our customer service team using the contact information below. Generally, address changes can only be accommodated on the same day the order was placed due to our quick shipping process. Once an item has been processed for shipping, it may not be possible to modify the address. Please note that all address corrections are subject to review and may be declined after a security screening.

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